Applicable to: Travel Agents, Hotel Property Owners, Taxi/Tempo/Bus Service Providers 
Effective Date: [20/05/2025]

1. Platform Role & Liability

Yatra Manager serves solely as an online platform and booking facilitator. We do not assume liability for any disputes, cancellations, or service-related issues between the service provider and the end customer. Our role is limited to providing digital tools for listing, booking, and payment processing.

2. Responsibility of Service Providers

All associates—including hotel owners, travel agents, and vehicle operators—are required to clearly state their individual cancellation and refund policies in the following locations:

• Their vendor profile
• Each service listing page (e.g., room, taxi, bus, tempo)

This ensures transparency and helps customers make informed decisions before placing bookings or making payments.

3. Customer Advisory

Customers are strongly advised to review and confirm the refund and cancellation terms of the specific service provider prior to booking. Yatra Manager does not mediate or guarantee refunds unless explicitly stated by the service provider.

4. Payment Holding & Release

Payments made for any booking or service purchase shall be held securely by Yatra Manager and will only be released upon successful completion of the service (e.g., check-in, trip completion).

5. Dispute Resolution Protocol

In the event of a payment dispute:

• The disputed amount shall be temporarily withheld from both parties.
• Resolution will require submission of a duly signed settlement affidavit by both the customer and the service provider.
• Confirmation must be provided via email and other legally recognized communication channels.

Only upon mutual agreement and verified documentation will Yatra Manager proceed with the release or refund of the disputed amount.

6. Urgent Payment Hold Requests

Please Note: If a customer wishes to stop or hold payment to a service provider due to any grievance, they must submit a written request to Yatra Manager’s Customer Grievance Cell within 0 to 3 hours of the booking or payment/ or check In.
Beyond this window, the payment will be automatically released to the service provider, as per our system’s automated process.

7. Booking & Guest Interaction

• All inquiries and bookings facilitated through Yatra Manager must be honored in good faith by the property owner.
• Cancellations, refunds, and disputes will be managed directly by the property, unless otherwise specified by additional agreements.
• Property owners are responsible for customer service and guest experience, including ensuring safety, hygiene, and legal compliance

8. Liability & Indemnification

• Yatra Manager acts solely as a listing platform and is not liable for disputes, damages, or legal claims between guests and property owners.
• Property owners agree to indemnify and hold harmless Yatra Manager against any claims arising from guest interactions, property misrepresentation, or regulatory violations.

9. Agreement & Acceptance

By listing a property or service on Yatra Manager, the Property Owner/ Travel Agent/ Vehicle Operator – automatically accepts these Terms and Conditions and agrees to abide by them continuously while using the platform.
Likewise, by booking any service or product through Yatra Manager, the Customer also accepts these Terms and Conditions and agrees to comply with them throughout their use of the platform.

Grievance & Support Contact

Yatra Manager Team
Email: office@yatramanager.in
Phone: +91 9058610050
Website: https://yatramanager.in & https://yatramanager.com